Every single hosting company has had an outage, a bad customer experience, or something that has gone wrong to upset a customer. It’s just the nature of the beast. Some companies are able to take their lumps and recover. For some it may become a pattern where even despite their best efforts later on they have built a negative reputation with the customer base that dogs them for years. It is not a matter of if your hosting company will have an issue negatively affecting you, but when. So as a hosting company, which we are, how do we tackle this inevitable situation? Hostingreviews.io A fellow in the WordPress community runs a site called HostingReviews.io that monitors twitter sentiment for web hosts. It scores a tweet mentioning a host on positive or negative sentiment. There are no affiliate links involved, and over time he has ranked hosts based on how, via twitter at least, the host fairs in the court of public opinion. You’ll see Pagely there currently ranked 3rd. #sadpanda. As I said at the opening, sooner or later something will happen at a host that affects you, or a large number of customers, to such a degree that those customers head to twitter to reach out for support, vent,

Every single hosting company has had an outage, a bad customer experience, or something that has gone wrong to upset a customer. It’s just the nature of the beast. Some companies are able to take their lumps and recover. For some it may become a pattern where even despite their best efforts later on they have built a negative reputation with the customer base that dogs them for years. It is not a matter of if your hosting company will have an issue negatively affecting you, but when. So as a hosting company, which we are, how do we tackle this inevitable situation? Hostingreviews.io A fellow in the WordPress community runs a site called HostingReviews.io that monitors twitter sentiment for web hosts. It scores a tweet mentioning a host on positive or negative sentiment. There are no affiliate links involved, and over time he has ranked hosts based on how, via twitter at least, the host fairs in the court of public opinion. You’ll see Pagely there currently ranked 3rd. #sadpanda. As I said at the opening, sooner or later something will happen at a host that affects you, or a large number of customers, to such a degree that those customers head to twitter to reach out for support, vent,
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