GravityView went on sale July 24, 298 days ago. Yesterday, GravityView passed $100,000 in sales. I’d like to go over a few numbers and take a look back over the past 10 months and share some of what I’ve learned. Here’s the $100,000 number broken down: $100,850 in sales 1,172 sales 66 refunds 32 affiliate referral sales (with $1,150 in payouts) The plugin’s been doing well: April was the second-best month yet after the launch month, and May is on track to be our best month ever. Plugin support We moved support desks in January, so the stats may be a bit inaccurate, but here they are: 1,323 resolved support requests 3,780 responses 98% happiness rating (from 105 rated replies) Average first response time: 16 minutes 47 seconds Average support resolution time: 11h 13m Average support requests per day: 6 Busiest day: Tuesday (it is Floaty’s favorite day, after all!) Busiest time: 12-3pm Mountain We’re working on improving our documentation and adding video tutorials. I hope this will help streamline our support process. Code & Updates We’ve been feverishly working on improving the plugin. Over the life of the project, we’ve released: 32 plugin updates 1,819 code commits from 6 contributors
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