“Harmonious” may not be the word a lot of clients and agencies/freelancers would use to describe their relationship. Perhaps many would even land on a more negative term. Why is it that we hear of the bad cases so much more often than the good ones? Are designers and stakeholders simply destined to be nemeses, playing an eternal game of tug-of-war over button placement? Are developers and clients set to battle over feature bloat until the end of time? Personally, that doesn’t sound fun or productive to me. I’d like to propose a better way of doing things. First, let’s get a few misconceptions out of the way. Your clients don’t suck. You just have a big ego. Let’s get this out of the way upfront. Complaining about clients is BS. Websites like Clients From Hell are garbage. They offer nothing more than an outlet for whiny people to complain. It’s like when your waiter complains about the people who sat at your table before you. Doesn’t make that employee look very good to you, does it? By the way, those clients are the people essentially responsible for keeping your lights on. Just a reminder. The main problem isn’t with your client–the deeper issue here is your ego. And believe me, I’ve
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