tl;dr: Woo support has struggled in recent months to keep up with demand due to the rapid growth of WooCommerce. We want you to know that we are committed to improving, so we fulfill our mission of helping customers be successful. Woo support has struggled in recent months to keep up with demand. This has led to long ticket response times, and our customers have been expressing frustration about this. Because we believe in open and honest communication, we want to explain why this is the case, and show you in detail what we plan to do (and are doing) about it. Read on to learn what’s going on and what we’re doing about it, and to see details on the four-point improvement plan for Woo support that is already in action. Why Woo support is struggling — and why we needed an action plan To fully understand the situation, it’s important to look back at how far we’ve come and how quickly we’ve travelled. When WooCommerce launched four years ago, it filled a need in the marketplace for an intuitive, extendable, and portable eCommerce solution. Combined with WordPress, WooCommerce made it easy for anyone to sell online. This freedom and accessibility has been the driving force behind its growth
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