In general, the Plugin Review team is not the go-to recourse for bad reviews. Instead, we have a totally brilliant forum support team! There’s some overlap of jurisdiction of course, and some of us are on both teams, but the point here is you should go to the right group to get the right help. I’m also going to put this out there. You will get a bad review. Most of the time, it will not be deleted. So before you get any further in this post, know that the way you chose to respond, in public, to a 1-star review of your plugin is your own choice. Our goal with the WordPress.org repository is to have a good place for users to get plugins that fulfill their needs. The reviews are an extension of that, and should viewed as a way for users to educate other users on their experiences. Also a review is about an experience. If someone’s experience with your product is poor, that doesn’t make their review invalid. And to go back to that previous statement, the way you react to those poor experiences is going to impact your reputation, and that of your plugin, a heck of a lot more than that review. Now, that said, we have a few ‘common’ types of problems with reviews. This post is going to help
Share This