The new editor in WordPress is a brave project. It takes a lot of courage to shake up a well-established tree that is used, and loved by a third of all website creators on the planet. It is natural and expected that shaking this tree would unearth a lot of supporters, and also haters. To a UX designer, both of these categories of users are really valuable, as both positive and negative feedback can help us to make products easier, and more lovable to use. In this post, I’ll report back on an analysis of Gutenberg reactions reported in GitHub, investigate possible underlying causes for these reactions based on user testing conducted, and make recommendations to correct many of the issues uncovered. A brief history of writing with keyboards In the short history of the World Wide Web, the rate at which new products and entire product categories, have evolved is staggering. From shopping for food to shopping for love, the way we do things today has changed dramatically. While technological advances have altered many of our common daily activities, the user experience of What You See Is What You Get (WYSIWYG) editing has remained surprisingly unchanged. The process of content creation
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