We’re pleased to announce the next workshop aimed at sharing best practices in support. The series aims to boost support skills among all those who support core, plugins, themes, or anything else in the WordPress ecosphere. (Check out the previous workshops here.) We welcome your ideas for other workshop topics or speakers; feel free to comment here, or find us in Slack. The workshop Dealing with Angry Users No matter what product or service you sell and/or support, problems sometimes arise and your users will be quick to tell you about them. These issues can escalate in a heartbeat, and suddenly you’re getting yelled at. In this session, we’ll look at how to help irate users and restore their trust in the product and/or your company. Presenter Mindy Postoff is a Happiness Engineer at Automattic, supporting users of WordPress.com as they work on their websites. She’s worked on the front lines in the service/support industry her entire life, leaving an ever-growing list of happy customers in her wake. When is it? March 16, 2018 4:00:00 PM GMT, (noon EDT) it will run for about an hour and includes Q&A. When adding the event to your calendar, keep in mind that
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